Windshield Replacement FAQ’s

Automobile Windshield ReplacementWhat is included within my car windshield replacement price quote? When you get a quote for a windshield replacement, you can expect the price to include; windshield, labor, installation, nationwide warranty, free windshield chip repairs and our free valleywide mobile service.


Do I need any additional information when I call? Yes.  You should know the make of your auto, its year and its model.  You might also have to give specific information regarding your auto windshield.  For example, you might be asked if your windshield has a rain sensor, or if it is heated.


I think your prices are very low.  Is this because you are using substandard parts? We never use second hand or substandard windshield parts.  Everything we use complies with Federal Motor Vehicle Safety Standards (FMVSS) the governmental body responsible for motor safety.  Indeed, the reason why we are so cheap is because of our overall business model.


I have a crack in my windshield, will it fall out? Absolutely not. Automobile windshields are manufactured with two pieces of glass and with an inner plastic layer called laminated. Typically, when a windshield gets cracked by a rock from the road, the outside layer is the only piece that gets damaged. Therefore, you are still protected by the inner vinyl layer which is the strength of your windshield and the inner glass layer. That is why windshields are considered to be safety glass and all cars windshields are laminated for your safety.


What is the price for you coming out to my house? NOTHING.  Our Valleywide service is free to anyone in the Tempe and the Phoenix metropolitan area.


How many hours does it take to complete a car windshield replacement? Usually, we will be able to complete your auto windshield replacement in less than an hour.   However, there are times where it might take longer, depending on your automobile.


Do I have to be there for my auto windshield replacement? No, but you will need to give us oral or written consent authorizing us to work on your automobile.  This is because your automobile must remain unlocked for us to do our job.  However, we will lock your auto and return your keys after the replacement is complete.


What hours is Tempe Windshield Replacement opened? Our operating hours are Mon. thru Fri. from 7 o’clock A.M. to 6 o’clock P.M.  On Saturday, we are open from 8 o’clock A.M. to 2 o’clock P.M


When can I schedule an auto windshield replacement appointment? You can do so at any time… even if you want your appointment on the same day.


Will there be a long wait to replace my windshield? No, but we do adhere to a 2-hour time frame such as 8-10, 9-11, 10-12,1-3,2-4, or 3-5.   The best appointment times would either be in the morning or in the afternoon.  Again, we can make accommodations if necessary.


Can I expect a phone call before the windshield installer arrives? Of course.  Our professional and trained windshield installers will call you fifteen minutes before they arrive and/or if they are tardy.


Can I drive my automobile immediately after the replacement? No.  You should wait at least one  hour before going out on the road.  This is because the urethane adhesives we use will need time to dry.  Note: We only use high quality, fast-curing, automotive adhesives that offer the fastest drying times of any urethane in the industry.


Auto Windshield Replacement Safety Tip: Believe it or not, adhesives are actually the most important element in your automobile windshield replacement.  Even if you decide not to use our company for your windshield, make sure that whomever you do use only applies fast-drying adhesives and automotive grade adhesives.


Will I have any additional instructions to follow after my automobile windshield replacement has been completed? Yes.   Do not pressure-wash your automobile for at least twenty four hours.  Also, leave your windows open about half an inch to release some of the air pressure.  Finally, do not slam your doors and remove any excess tape after twenty four hours. All of these instructions will help prevent your windshield seal from obtaining a leak while your windshield sets and the urethane drys completely.


Will bad weather affect my replacement auto windshield appointment? Yes.  If it is storming outside, we may have to reschedule your appointment. Auto glass installers cannot work in excessive wind, dust, and rain conditions.


I got in an accident, and my windshield broke into a million pieces.  Can you clean it? Most likely.  Our  trained windshield installers will clear all of the glass inside and outside of your automobile. However, our technicians are limited to the power of a shop vacuum and sometimes glass particles can imbed themselves into the carpet. Therefore, Tempe Windshield Replacement recommends that you take your car to a detail shop for a full interior auto detail.


Should I use covered parking for my automobile? This is not a requirement, though if you can park in a shaded area, your windshield installation technician would greatly appreciate it.


Can I put my existing stickers on my new windshield? Yes, this is possible.  What we will do is carefully remove the sticker and then save its adhesive for the new application.   Note, however, that if you have military stickers, the process might be more challenging.  This is because military stickers are designed to break apart upon their removal.  If this happens, we will save all the pieces so you can exchange it for new stickers.


What about the rear view mirrors?  Will they be attached in the same area? Yes, because most auto windshields come with the bracket already applied to it. It just becomes a matter of removing the existing mirror and reattaching it to the new car windshield bracket.


Are your windshield installation technicians trained? Yes,  all of our windshield installation technicians have at least 5 years of experience in installing and repairing automobile windshields.


Is your work guaranteed? Yes, Tempe Windshield Replacements provides a lifetime warranty against any defects in workmanship or manufacturing and leakage.


What if I decide to move?  Will the auto windshield warranty still be valid? Yes, as our warranties are nationwide.  If something happens to your automobile windshield, feel free to give our company a ring.  We will make arrangements to get your windshield fixed at your nearest windshield repair shop.  The billing will become our responsibility.


Free Windshield Chip Repairs: Our service offers free rock chip repairs, in the event your auto windshield gets damaged due to rocks on the road.  The only stipulation is that the damage can be no bigger than a business card.  If the damage meets this criterion, it will be repaired free-of-charge.  Just be aware that this is only available to individuals in the Phoenix metropolitan area.


Will I have to worry about my automobile getting damaged? Definitely not.  Nothing on your automobile will get harmed during your auto windshield replacement.


Why won’t the window on my door work? When this happens, usually there is a motor problem.  But if your motor appears to be working normally, chances are something is wrong with your regulator.  In any case, since motors and regulars are often distributed as a combined unit, repairs on either of these can be costly.  But you would still save more money if you used our services.


Would I be breaking the law if I drove with a windshield that was broken? According to the laws of Arizona, if police believe your windshield is not safe they can give you a ticket.  So, yes, it is possible that you can get in legal trouble with a broken windshield.  However, even if you do get warned, you will be given five days to repair your auto windshield before getting fined.  This gives you plenty of time to address the problem, especially if you decide to use our company for windshield repair.  As stated earlier in our FAQs, we are open 6 days a week, with very generous hours.  We understand that things happen, and if you are in a bind you need a company that you can depend on. We do not want anyone to have to spend hundreds of dollars on a citation when their problem can be resolved for a fraction of that amount.  The economy is just too bad to be giving the state court all your money.


Can I make special windshield brand requests? You are free to request whichever brand you want, whether it is from your dealer or a particular OEM provider.   Note, however, that you or your insurance provider may incur additional fees.


How is a auto windshield manufactured? Windshields go through lamination process which involves conjoining two panes of glass with a vinyl layer in-between.   It is this vinyl sheet that gives the car windshield its strength.  So, if your auto windshield gets hit by a rock, only the topmost layer suffers damage.


Which car windshields does your company use? Simply put, only the best.  Our automobile windshields either meet or surpass the qualifications set forth by the Federal Motor Safety Standards (FMVSS).  As far as brands, we use all of the well-known manufacturers ranging from LOF to Mopar.  Of course, if you do not like these brands, we will accommodate personal requests.


Is every automobile windshield the same? Our auto windshields are, because all of them must meet the standards established by the FMVSS.   So, really it becomes a matter of preference, as most windshield manufacturers get there glass from the same supply sources.  Ultimately, only the names are different. However, Tempe Windshield Replacement will attempt to fulfill any windshield brand requests.


How do I know who manufactured my automobile windshield? According to FMVSS, all car windshields that are manufactured and sold in the United States must have all of the manufacturing plant details list on the windshield including the Department of Transportation(DOT) code. Typically, it is called a bug and will be located in the bottom corner of your windshield. You can get this DOT code from the windshield and enter into the glassbytes/AGRR database to find out your windshield manufacturer details.